On April 19, 2017, approximately 200 guests arrived at the Children’s Hospital of Philadelphia, Colket Building to attend the Healthcare Leadership Network of the Delaware Valley’s “CEO Roundtable” event. The premise of HLNDV is to “promote professional growth and development of healthcare leaders within the Delaware Valley and their mission was obtained last night through a robust panel discussion on “Diversity in the Workplace.”
Madeline Bell- CHOP implemented several initiatives to provide diversity training and representation within CHOP.
- Safe Zone Training- PRIDE at CHOP- includes 30 employees who have been trained through role playing to use inclusive language.
- CHOP believes in the importance of hiring community members (West Philly) and use the West Philadelphia Skills initiative to supplement their recruitment efforts.
Jack Lynch III- Main Line Health Leadership implemented a strategy to eliminate disparities of care through diversity.
- Within the past year, Mine Line Health changed their hiring measures and changed their board membership
- The employees have created committees to education patients and staff alike
- Data has been used to obtain a clearer understanding of the communities that are serviced by the health system.
Edmundo Robinson- Christiana Care Health System spoke of the “business side” and the “moral side” when dealing with diversity issues.
- Communication improvement- Christiana Care is serving a more diverse patient population that in years previous and in addition to patients coming to them, they have hired interpreters and community health workers to go to them.
- “Adult Learning Approach”- Staff are trained using multiple teaching touchpoints, i.e. role playing, simulation training, etc. They found this approach to be most beneficial when dealing with topics of inclusion and diversity.
All three panelists discussed the benefits of building new healthcare executives and leaders using a “bottom-up” approach rather than the traditional “top to bottom.” This is done through leadership mentoring, creating diversity counsels and Madeline Bell even created a blog about the topic. Panelists stressed the importance of care that is comprehensive and equitable to all, with special attention being paid to staff development and community initiatives.