A summary of the results from the December 2015 Training Needs Analysis was also presented. It was noted that fifteen employers participated in the survey that was the basis of the analysis. Similar to previous years, employers continue to need soft skills with an emphasis on communication, customer service, and team building.
Following the quarterly IP update, the meeting’s featured speakers were introduced, which included Sara Ipe, Vice President of the PA Indian American Nurses Organization (PIANO), Angel Pagan, Director of Linguistic and Cultural Services at Temple University Health System, and Nikki Pumphrey, Director of Strategic Partnerships at the Welcoming Center of Pennsylvania.
Angel Pagan, Temple University Health System’s Director of Linguistic and Cultural Services, opened his presentation by posing a question to the group that he grapples with daily: what can we do for the workforce to support the Philadelphia community’s increasingly diverse population? Pagan outlined Temple University Hospital’s model of offering an in-house cultural competence training program and sixty hour interpreter training course for in-house multilingual job candidates as options for addressing his opening question. He went on to relate stories that emphasized the immense, and sometimes grave, impact miscommunication can have on patient health and the potential legal ramifications of losing important health related information in translation.
Next up Nikki Pumphrey, Director of Strategic Partnerships at the Welcoming Center of Pennsylvania, provided the group with an overview of Philadelphia’s immigrant demographics and a summary of the Welcoming Center’s Immigrant Professionals Program. The program is funded through grants from the Knight and Barra Foundations and aims to facilitate immigrants obtaining professional level employment in healthcare or STEM related industries. Under the grant, Welcoming Center staff provide Philadelphia immigrants who are authorized to work and who have a minimum of a foreign bachelor degree in healthcare or STEM with intensive technical assistance that includes resume development, job placement assistance, and guidance navigating the credentialing, process.
Sara Ipe, Vice President of PIANO, was the last of the panelists to present and focused on sharing the hardship that many immigrants face when trying to pursue their credentials. She opened her presentation relating her personal two-year-long struggle to become a registered nurse after moving to the United States. Ipe cited cultural differences in procedure as a major obstacle for many immigrant nurses hoping to receive certification in the US, and noted that unfamiliarity with American customs often hindered performance on the NCLEX.
The Partnership will meet next at 8:30 AM on April 14, 2016, at the District 1199C Training and Upgrading Fund’s Breslin Learning Center (10th Floor Land Title Building, at 100 South Broad Street). Be sure to bring your mobile device to next quarter’s IP meeting which will include an interactive presentation on Mobile Learning Apps.